Support

Contact Us


(404) 989 7815
for around the clock support.

Frequently Asked Questions

How long does the approval process take?

After we receive your application processing time can take as little as 24 hours. Once approved, we will immediately deliver and help you setup your equipment or software.

How will I get my money?

Money will be deposited into your account within 24-48 hours. For a $5 monthly fee you can receive guaranteed next day funding.

Can I use my current equipment and switch processors?

In most cases, Yes!

What is PCI Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that any company that processes, stores, or transmits credit card information maintains a secure environment that protects cardholder data. The standards were developed by the PCI Security Standards Council (PCI SSC), which consists of MasterCard, Visa, Discover and American Express.

What is EMV?

EMV cards, also known as “chip cards” have a computer chip that securely stores the credit card data that resides on the magnetic strip. This makes it nearly impossible for criminals to create a counterfeit EMV card.

What contractual obligations will I have with Capital Payments?

No contacts. We will work hard to ensure you have to best experience with Capital Payments but you have no contractual obligations when you process with us.

Can I see my statements online?

Your account comes with access to a free online portal to manage your account and view current and previous statements.

Reach out to our customer support.